Last updated · 2026-05-25
We’d rather refund a confused customer than keep an unhappy one. The rules below explain when a refund is automatic and when we need to look at the order before deciding.
Email hello@thenispace.com within 7 days of purchase with your order ID and we’ll refund in full, no questions asked, as long as you’ve used the download link fewer than 3 times.
After 7 days or after the 3rd download we look at the order case by case — if there’s a clear product fault we’ll still refund.
Print-on-demand items can be returned for refund or replacement if they’re damaged, defective, or printed wrong. Mail us a photo within 14 days of delivery and we’ll arrange a replacement or refund. We don’t accept returns of undamaged custom prints because we can’t resell them.
PLOS bills monthly or yearly. You can cancel any time from Settings → Plan; the cancellation takes effect at the end of the current billing cycle, and we don’t pro-rate.
If you cancel within 14 days of your first subscription start and you’ve barely used the app, write to us — we’ll refund the period in full.
Refunds go back to the original payment method via Razorpay. For UPI and net banking, expect 5–7 business days. For credit cards, expect 7–14 days depending on your bank.
If Razorpay debits you but our system doesn’t register the order within 24 hours, the payment is automatically reversed. If it isn’t, write to us with the UPI reference / Razorpay payment ID and we’ll chase it.